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Sysmax Privacy Policy

Sysmax is sensitive to privacy issues on the Internet. We believe it is important that you understand how we treat the information you may provide to us.

Unless specifically stated otherwise, the information you provide is never shared with anyone other than Sysmax employees and authorised contractors.

Sysmax never trades or sells certification holder’s personal information except as provided in this policy. We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

This privacy statement applies to information collected by the websites associated with Sysmax, including,,,, and other domains owned and operated by Sysmax.

How We Gather Information

To save you time and make our web services easy to use, you may create a dashboard account using your personal information. You may do this by visiting 
or or or The account dashboard system saves your information and references it to your email address and password. The next time you visit the Sysmax website, you can simply enter your username and password.

If you complete a profile or an assessment or obtain a certification or service from us, we request certain personally identifiable information from you. You must provide contact information (such as name, email). We use this information for certification purposes. If we have to get in touch with you, we will use this information to contact you.

We also use the mailing address to send you information relevant to your progress.

When you register online for a certification, we collect the information you provide us, including your name, contact information, affiliation and the name of the certification. We use this information to ensure that you are properly registered for the certification you have selected, and to notify you about other certifications that may be of interest to you. We also use this information in the course of fulfilling our obligations to provide the certification to you, including providing you materials, if opted for a certification renewal, and contacting you with respect to the certification itself.

Sysmax may use outside vendors or third parties to proctor or administer exams we provide or for other certification, accreditation or licensing. The authentication and validation process may include requiring persons to provide identification (or photographing participants). Copies of such authentication information, as well as the identity of those taking the exams may be collected and stored by Sysmax, but this information will be used by Sysmax in accordance with this privacy policy, to prevent fraud and to ensure the identity of those taking the examination.

Sysmax may occasionally provide you the opportunity to participate in contests or surveys on our site. If you participate, we may request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact and demographic information such as name and address. We may share aggregated demographic information about our user base with our partners and advertisers. This information does not identify individual users.

When you contact Sysmax, we may keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements. Vendors, Suppliers, or Other Access to Your Information.

We may provide access to your personal information to our affiliates or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.

Legal Access to Your Information

We may share personal information with companies, organisations or individuals outside of Sysmax if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.

  • enforce applicable Terms of Service, Terms of Use, or other potential violation of Sysmax contracts or rules, including investigation of potential violations.

  • detect, prevent, investigate or otherwise address fraud, security or technical issues.

  • protect against harm to the rights, property or safety of Sysmax, our users or the public as required or permitted by law.

Merger, Acquisition, Sale or Forced Sale

If Sysmax is involved in a merger, acquisition or asset sale, including a forced sale of assets, we will, to the extent permitted by law, continue to ensure the confidentiality of any personal information and give affected users notice before personal information is transferred or becomes subject to a different privacy policy.

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information may include IP addresses, browser type, referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to analyze trends, to administer the site, to track how visitors interact with the site.


A cookie is a small text file that is stored on a users computer for record-keeping purposes. We do use cookies on our site. Sysmax may use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers help file.

How We Protect Your Personal Information

Sysmax safeguards the security of the data you send us with physical, electronic, and managerial procedures. Likewise, we urge you to take every precaution to protect your personal data when you are on the Internet. These precautions include changing your password often, using a combination of letters, numbers and symbols, and using a secure browser.

Sysmax may employ independent contractors to help manage data services, and such contractors may have access to data, similar to the access we give our employees. Also, Sysmax may store sales account data, including personally identifiable information, with a third party application service provider.

Access To Your Personal Information

You always have access to the information we have about you. To review and update your personal contact information, simply click or or and log in with your email address and password, then click Edit Details. We encourage you to review your preferences regularly to keep the information current. You may also contact to have the information changed or removed.

Links To Other Sites

The Sysmax web site contains links to other sites that are not owned or controlled by Sysmax. Please be aware that Sysmax is not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Changes To This Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at

The details of what will be stored, where it will be stored, how long it will be stored and who will have access to it are listed below:

  1. The details of what will be stored, where it will be stored, how long it will be stored and who will have access to it are listed below:
  2. Personal information that may include: E-mail address, name, job title, working location
  3. Your data will be stored in an encrypted database. The database is located in a data centre within the EU and is covered under ISO27001 cyber security certification. Access to the database is restricted by 2-factor authentication through a secure VPN connection.
  4. All users with access to your data are individually known and referenced. Users are only ever granted the level of access required to perform their job. Access and privileges are removed when they are no longer needed.
  5. All users with administrative access to your service are known. Strong authentication and access control are in place for them.
  6. Your data will be used to collate management and assessor reports visible to managers/assessors within your company.
  7. Your competency data will be retained for a minimum of 10 years or longer if specified by a legal authority or your company.
  8. We will not share your data with any third parties.

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